COVID-19 Office Re-Opening FAQ’s

Why did the office close?

The Illinois State Dental Society (ISDS) and Illinois Department of Public Health (IDPH), in accordance with Centers for Disease Control and Prevention (CDC) and the American Dental Association (ADA), mandated that dental offices postpone all non-essential dental procedures until further guidance is provided. Our office never really closed. We have been and will continue to provide care for emergency patients who need care.

When will the office re-open?

At this time, we plan to re-open for routine care, including preventive services such as preventive exams and cleanings, on Monday, June 1st. This is a tentative date that may be pushed out further pending notice from the ISDS and IDPH.

Can I schedule my check-up and cleaning?

Yes. Due to the high demand for appointment times, we recommend you schedule your appointments now, even if we need to re-schedule it in the future.

Will more than one person be allowed in the office at the same time?

No. Only one patient at a time will be allowed in the office. The exception is minors or patients who need to be with their parents or guardians.

I’m concerned about being too close to others. What steps are being taken to prevent exposure or contact with others?

We also share your concerns. That is why patients arriving to the office will be asked to wait in their cars until they are called to come up to the office. This practice will minimize time in the reception area. Only essential staff required for patient care will be allowed to be in treatment areas.

Will I be required to wear a mask in the office?

Yes. Because the COVID-19 virus is predominantly spread by micro-aerosol droplets generated by coughing, sneezing or breathing, wearing of masks for all individuals is one of the best ways to help prevent the spread of the virus.

Will I be provided a mask if I don’t have one?

Securing the proper PPE, including masks, to ensure the safety of our staff, has been a challenge. All of our masks are needed for our team in order to provide you with the best care, safely. We encourage you to plan ahead and bring your own mask.

What about the doctor, assistants, hygienists and other staff? Have any of them tested positive or had the Coronavirus?

No. Fortunately, as of this date, no member of our team has either tested positive or exhibited any symptoms for the COVID-19 virus. Because testing capacity is scarce at this time, we are unable to provide internal testing on a frequency that would enable us to monitor our employees. Our hope is that if and when testing is more readily available, we will begin regular testing of our staff to ensure the office stays safe.

What else can I do to help keep myself and my family healthy?

A lot, actually. Social distancing and safe practices such as frequent handwashing, wearing a mask whenever you go out in public, and following the CDC recommendations continue to be important steps we can all take to prevent the spread of Coronavirus. In addition, using electronic means of communication and staying informed and connected are also important. We have added a bill payment feature on our website, electronic registration and health history update forms, as well as electronic billing statements, all designed to reduce or eliminate person-to-person contact. There is no substitute for one-on-one personal interaction; however, at this time, this is what is necessary to help everyone stay safe and healthy.

What is the best way I can keep updated on your office status?

Go to and click on the “COVID-19 Updates” tab at the top of the screen. We have this special page dedicated to keep our patients informed and updated on any important news, information and resources pertaining to our office response to the pandemic. Our hope is that one day in the near future, we will be able to permanently remove the page.

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